Refunds & Returns Policy
Refunds & Returns Policy for Pet Carrier Store
Thank you for shopping at Pet Carrier Store. We are committed to providing you with high-quality products and ensuring your satisfaction. Please read the following Refunds & Returns Policy carefully to understand our practices regarding refunds and returns.
Order Processing:
- Order Cut-off Time:
- Orders placed before 17:00 (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed on the same day.
- Handling Time:
- Our handling time typically ranges from 0 to 5 days, during which we prepare and dispatch your order.
- Total Delivery Time:
- The total delivery time is estimated to be between 5 to 21 working days. Please note that this duration may vary based on factors such as shipping destination and customs clearance.
Refund Eligibility:
We strive to ensure that your shopping experience is smooth and satisfactory. However, there are specific instances where we do not issue refunds:
- Incorrect Shipping Address:
- We do not issue refunds if your order fails to arrive due to factors within your control, such as providing an incorrect or incomplete shipping address. Please double-check your shipping information before completing your purchase.
- Exceptional Circumstances:
- We cannot issue refunds for orders that do not arrive due to exceptional circumstances beyond our control. These circumstances may include, but are not limited to, customs clearance delays, natural disasters, or any unforeseen events that impact the normal course of delivery.
Returns:
If you receive a damaged or defective product, please contact our customer service team within seven (7) days of receiving your order. We may require photographic evidence of the damage or defect to process your return.
How to Initiate a Refund or Return:
- Contact Customer Service:
- To initiate a refund or return, please contact our customer service team at support[@]petcarrierstore.coma brief description of the issue, and any relevant supporting documentation.
- Evaluation Process:
- Our team will review your request and may ask for additional information. Please allow for us to evaluate your case within three (3) working days.
- Refund or Replacement:
- If your request is approved, we will process a refund or send you a replacement product, as applicable. Refunds will be issued to the original payment method and expect to receive it within 5 working days.
Contact Us:
If you have any questions or concerns regarding our Refunds & Returns Policy, please contact us at support[@]petcarrierstore.com.
We appreciate your understanding and cooperation. At Pet Carrier Store, we are dedicated to ensuring your satisfaction and providing a positive shopping experience for you and your furry friends.
