SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-10 Business days |
| Canada, Europe |
3-10 Business days |
| Australia, New Zealand |
3-10 Business days |
| Central & South America |
10-30 Business days |
| Asia |
10-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Carrier Store | All About Pet Carriers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petcarrierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Pretty good stuff… exactly what I was looking for and good quality for the price.
Good quality
Super thing!. The dog likes it, the seat covers do not get dirty, you can reduce the width of the car, leave one seat for the passenger in the back seat
good quality, very nice material, practical. I highly recommend this product/
I did not even expect that everything would be provided for: from the side of the car doors there were two Lightning locks. Strap-fastening to the handles of the side sides, two pockets behind the driver's seat, in the front-a mesh, there is also a carabiner seat belt for the dog. I bought a RAV4 in my car, ordered it to my husband.
locks good not try yet
Ok
Super!
Thank you very much store! I order the third time in this store. Already for probably 5 years. This is the third hammock. The previous one is exactly the same. Ordered again exactly the same for replacement. I have two American Bulldogs who walk separately from civilization, so they move by car every day, several times. The hammock is very durable, beautiful, very comfortable. Is made of material that keeps moisture for some time. Can be easily washed in the machine with a load of 6 kg. It does not fade, it does not smell, and the lining is durable, it does not fall after washing. But the most important thing is that it is in this hammock that one of my dogs does not rock in the car, like for example 1 of my orders. That is, thoughtfully correct by the cutter✅Thank you very much seller recommend to purchase! Came very quickly.